FAQ

How do I set my timer?

For PushWick® candles, press the wick on, off on again and hold it on until the light flashes, approximately 5 seconds.

For Moving Flame®, timer switch is located on the bottom.

If you purchased a remote, you can also use that to set the timer.

How long will the timer on my candle stay on?

The default timer is 5 hours. However, if you have purchased a remote, you will have the additional options of 4, 6, 8, and 10 hour timers.

Can I order a replacement battery cover?

Please contact customerservice@lightlicandles.com with a picture of your product and proof of purchase (if possible).

Is the candle made with real wax?

Most of our candles are made of real wax and are hand poured, however there are exceptions. All of the outdoor candles are plastic, as well as some tea lights and votives. Please see product description for materials of a specific product.

How does the moving flame work?

There is a magnet inside of your candle that rotates around a magnet at the end of the flame causing it to move at random and create a realistic flicker.

Can I light the wick?

No. The wicks are not meant to be lit and the candle will not burn.

Does it radiate heat?

While our candles have a very realistic appearance, they do not radiate heat.

Is the bulb replaceable?

No, the bulbs are not replaceable.

Can I use rechargeable batteries in my candles?

Yes.

Can I leave my candle on?

Yes, flameless candle technology makes it safe to leave your candle on for as long as you’d like.

My battery cover won’t stay shut. What should I do?

Remove the plastic battery cover and flip it over. On the back of the cover should be images indicating the size of battery your candle requires and the direction each side of the battery should be facing. Make sure that you have the correct battery for your candle and that all batteries are facing the right way.

Are all Matchless Candle Co. candles remote capable?

Not all of our candles are remote ready. Please look at the back of the package and make sure it reads “remote ready” before purchasing.

What distance will the remote work on the candles?

The pillar candles will detect the remote up to 15 feet away. The taper, votive & tealight candles will detect the remote up to 10 feet away. NOTE: Not all candles are remote ready, check item listing for details.  Glitter and color of darker candles impact remote rate.

How many candles will the remote operate?

One remote can operate a variety of candles. If they are in group settings, the remote will turn them on simultaneously. If they are separate, just point the remote at each candle and press power button to turn them on and off individually.

How does the remote work?

Pull the plastic tab on the remote so the battery connects. It is important to place the candle in the ON and not the TIMER position. The remote will not function when in the timer mode position.  Now your candle should be able to be turned OFF and ON, as well as using other functions via remote control. Point the remote at the candle and push the power button.  Now your candle should be able to turn OFF and ON, as well as using other functions via remote control.

What size battery does the remote control take?

The battery is a CR2025 which can be purchased at most retail stores that sell batteries.

How do I change the batteries in the tealights?

The battery cover is purposely tight to create the proper connection to produce the moving flame effect.  Place a quarter in the groove (do not try using other sized coins, a quarter works best.) Press down very firmly and turn cover slightly to the left. The battery compartment cover will spring open. The battery loads + side up. Line up the two cover tabs to match the housing notches and hold cover firmly in position. Place the quarter into the grove and press down firmly as you turn the cover clockwise to close. Be careful to avoid touching the wick/flame as you load the new battery into the tealight. Each tealight uses one lithium CR2450 battery.

How long does the charge last on the rechargeable tea lights?

Approximately 8 hours continuous run time. When they start to dim, they are ready to recharge.

What position are the rechargeable tea lights in when they are on the charging base?

The rechargeable candles need to charge in the OFF position for them to charge properly.

Are the rechargeable tea lights remote capable?

Please look at the back of the package and make sure it reads “remote ready” before purchasing.

Can my candle melt and/or freeze?

Yes. The melting point of the candles is 135 degrees Fahrenheit, and the freezing point is -15 degrees. Lesser quality candles will begin to warp before these temperatures.

Does my candle come with a warranty?

Yes, but they may vary. This will depend on the distributer and/or product. For more information on how to find out which warranties are included with each product.

Why choose flameless candles?

Flameless candles provide the ambiance of a real candle without any mess or concern for safety.

Are my outdoor candles waterproof?

While the outdoor candles are water resistant, they are not completely waterproof. We recommend storing the candles indoors when they are not in use.